Support — Glance Garden

Contact support

Write to support@jaresta.com. Glance Garden is developed and published by Anıl Erdoğan under the JARESTA brand.

To help us look into a problem, please include: the app version (shown in the App Store), your iOS version, your device model, what you were doing, what you expected and what happened instead. A screenshot can help. Please do not send passwords, full payment card numbers, your Apple ID password or any other secret.

Purchases and restoring Premium

Reinstalled the app or changed device? Open the app and use its restore-purchases option. Use the same Apple ID that made the purchase, and make sure you are connected to the internet.
Premium removes interstitial (full-screen) ads. Rewarded ads that you choose to watch stay available.
Subscriptions are managed in your Apple account settings. Deleting the app does not cancel a subscription.
Billing, payment and refund questions for App Store purchases are handled by Apple. Use Apple’s “Report a Problem” page or contact Apple Support. We cannot issue App Store refunds ourselves.
If a purchase went through but Premium is not active after restoring, write to us with the information above.

Ads and rewarded ads

Rewarded ads need an internet connection and are always optional. Watch the ad until it finishes before closing it; if an ad does not load, wait a moment and try again later.
Sometimes no ad is available to show at a given moment. This is a condition of the ad service, not a problem with your device or your purchase.
If you watched a full rewarded ad and did not receive your reward, write to us and tell us roughly when it happened.

Daily reminder notifications

To turn the daily reminder on or off, open iOS Settings, Notifications, Glance Garden.
If you never see the reminder, check that notifications are allowed for the app and that Focus or Do Not Disturb is not hiding them.

Advertising and privacy choices

On iOS, open Settings, Privacy & Security, Tracking to change whether Glance Garden may use your advertising identifier.
In the European Economic Area and the United Kingdom, Google’s consent form is shown when it is required. You can also limit ads personalisation in your iOS settings.
To ask about your information or to make a privacy request, write to support@jaresta.com. See the Privacy Policy.

Basic troubleshooting

Update Glance Garden and iOS to the latest version.
Close the app completely and open it again, or restart your device.
Check that you have an internet connection and enough free storage.
Before deleting the app, note that your progress is stored on your device and may not be recoverable after deletion.

More information

Read the Privacy Policy and the Terms of Use, or go back to the game page.