Contact

Nisabba

Support

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Contact support

Write to support@jaresta.com. Nisabba is developed and published by Anıl Erdoğan under the JARESTA brand.

To help us look into a problem, please include: the app version (shown in the app or in the App Store), your iOS version, your device model, what you were doing, what you expected and what happened instead. A screenshot can help. Please do not send passwords, full payment card numbers, your Apple ID password or any other secret.

Purchases and Remove Ads

  • Reinstalled the app or changed device? Open the Packages screen and tap the restore button (“Satın alımları geri yükle”). Use the same Apple ID that made the purchase, and make sure you are connected to the internet.
  • Remove Ads removes interstitial (full-screen) ads. Rewarded ads that you choose to watch stay available.
  • Billing, payment and refund questions for App Store purchases are handled by Apple. Use Apple’s “Report a Problem” page or contact Apple Support. We cannot issue App Store refunds ourselves.
  • If a purchase went through but Remove Ads is not active after restoring, write to us with the information above.

Rewarded ads and Jokers

  • You receive one free Joker each day. You can also earn a free Joker by choosing to watch a rewarded ad.
  • Rewarded ads need an internet connection. Watch the ad until it finishes before closing it; if an ad does not load, wait a moment and try again later.
  • If you watched a full rewarded ad and did not receive your Joker, write to us and tell us roughly when it happened.

Advertising and privacy choices

  • On iOS, open Settings, Privacy & Security, Tracking to change whether Nisabba may use your advertising identifier.
  • In the European Economic Area and the United Kingdom, the Packages screen offers a button to review your ad privacy choices when they are required.
  • To ask about your information or to make a privacy request, write to support@jaresta.com. See the Privacy Policy.

Basic troubleshooting

  • Update Nisabba and iOS to the latest version.
  • Close the app completely and open it again, or restart your device.
  • Check that you have an internet connection and enough free storage.
  • Before deleting the app, note that your progress is stored on your device and may not be recoverable after deletion.

More information

Read the Privacy Policy and the Terms of Use, or go back to the Nisabba page.

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