Support — Nisabba: Lost Tablets

Contact support

Write to support@jaresta.com. Nisabba: Lost Tablets is developed and published by Anıl Erdoğan under the JARESTA brand.

To help us look into a problem, please include: the game version, your Android version, your device model, what you were doing, what you expected and what happened instead. A screenshot can help. Please do not send passwords or any other secret.

Undo, Shuffle and rewarded videos

Each excavation includes one free Undo and one free Shuffle. After that you can spend Excavation Dust or voluntarily watch one rewarded video.
Rewarded videos are optional and need an internet connection. Watch the video until it finishes before closing it; if a video does not load, wait a moment and try again later.
Sometimes no ad is available to show at a given moment. This is a condition of the ad service, not a problem with your device.
If you watched a full rewarded video and did not receive your Undo or Shuffle, write to us and tell us roughly when it happened.
Excavation Dust is earned by playing and cannot be bought.

Advertising and privacy choices

Google’s consent tooling runs when the game starts. In the European Economic Area and the United Kingdom, Google’s consent form is shown when it is required.
You can reset your advertising ID, delete it, or opt out of ads personalisation in your Android device settings.
To ask about your information or to make a privacy request, write to support@jaresta.com. See the Privacy Policy.

Progress and your local save

Your campaign progress, Excavation Dust and Museum progress are stored together on your device. Uninstalling the game or clearing its data in Android settings can remove them.
Android may back up eligible app data to your Google account under your own device settings. That backup is performed by Google and Android; we do not operate it and cannot restore it for you.
If your progress seems to be missing, restart the game and check that you are using the same device and Google account as before.

Basic troubleshooting

Update Nisabba: Lost Tablets and Android to the latest version.
Close the game completely and open it again, or restart your device.
Check that you have an internet connection and enough free storage.
Before uninstalling the game, note that your progress is stored on your device and may not be recoverable afterwards.

More information

Read the Privacy Policy and the Terms of Use, or go back to the game page.